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About the course

Use this to describe your product. Speak directly to your audience, address their challenges, and show them how your product provides a solution to their problems. Consider what might be holding your target audience back, and tackle those potential concerns upfront. Make sure you clearly state the practical benefits your audience will gain from your product. Share a glimpse of your expertise or the special approach that sets your product apart from the rest. Don’t forget to add a clear and simple call-to-action so that your audience knows exactly how and where to sign up!

Your Name

Introduce yourself to your audience. How did you become an expert in your field? What challenges did you face on your way to success? How did you overcome them? Why are you excited to share your knowledge? What is your biggest goal with regards to teaching?

Curriculum

10 Chapters · 98 Lessons

    1. (Included in full purchase)

      Program Overview and Training Areas

    2. (Included in full purchase)

      How This Online Course Works: Hours, Completion and Getting Help

    3. (Included in full purchase)

      Meet Brightview Family Dental: Your Training Practice and Three Recurring Patients

    1. (Included in full purchase)

      Video: Week 1 — Introduction to Dental Administration, Ethics and HIPAA

    2. (Included in full purchase)

      Week 1 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 1.1 Welcome to Dental Administration: The Front Office Role and the Dental Team

    4. (Included in full purchase)

      Lesson 1.2 Professionalism, Ethics and Workplace Conduct

    5. (Included in full purchase)

      Lesson 1.3 How a Dental Office Runs: Practice Types, Office Layout and the Daily Workflow

    6. (Included in full purchase)

      Lesson 1.4 Legal Responsibilities of the Front Office

    7. (Included in full purchase)

      Lesson 1.5 HIPAA and California Patient Privacy

    8. (Included in full purchase)

      Week 1 Case Studies

    9. (Included in full purchase)

      Week 1 Continuing Case: Brightview Family Dental

    10. (Included in full purchase)

      Week 1 Student Worksheet

    11. (Included in full purchase)

      Week 1 Knowledge Check

    1. (Included in full purchase)

      Video: Week 2 — Dental Terminology and Clinical Basics for the Front Office

    2. (Included in full purchase)

      Week 2 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 2.1 Oral Anatomy and Tooth Numbering

    4. (Included in full purchase)

      Lesson 2.2 Common Dental Procedures in Plain Language and the Dental Specialties

    5. (Included in full purchase)

      Lesson 2.3 Reading the Chart and the Treatment Plan

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      Lesson 2.4 Radiographs, Photos and Clinical Records — What the Front Office Needs to Know

    7. (Included in full purchase)

      Lesson 2.5 Safety in the Dental Office for Front-Office Staff

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      Week 2 Case Studies

    9. (Included in full purchase)

      Week 2 Continuing Case: Brightview Family Dental

    10. (Included in full purchase)

      Week 2 Student Worksheet

    11. (Included in full purchase)

      Week 2 Knowledge Check

    1. (Included in full purchase)

      Video: Week 3 — Patient Communication and Professional Telephone Skills

    2. (Included in full purchase)

      Week 3 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 3.1 Communication Fundamentals: Listening, Empathy and Cultural Competence

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      Lesson 3.2 Professional Telephone Skills

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      Lesson 3.3 New-Patient Calls and Scheduling Scripts

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      Lesson 3.4 Handling Difficult Conversations and Complaints

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      Lesson 3.5 Written and Electronic Communication

    8. (Included in full purchase)

      Lesson 3.6 Dental Healthcare Team Communication

    9. (Included in full purchase)

      Lesson 3.7 Written Correspondence: Business Letters and Professional Documents

    10. (Included in full purchase)

      Week 3 Case Studies

    11. (Included in full purchase)

      Week 3 Continuing Case: Brightview Family Dental

    12. (Included in full purchase)

      Week 3 Student Worksheet

    13. (Included in full purchase)

      Week 3 Knowledge Check

    1. (Included in full purchase)

      Video: Week 4 — Patient Records and Front Office Management

    2. (Included in full purchase)

      Week 4 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 4.1 New-Patient Intake and Registration

    4. (Included in full purchase)

      Lesson 4.2 Health Histories, Consent Forms and Financial Agreements

    5. (Included in full purchase)

      Lesson 4.3 Managing Patient Records: Electronic and Paper Files

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      Lesson 4.4 Recall, Recare and Unscheduled Treatment Systems

    7. (Included in full purchase)

      Lesson 4.5 Office Operations: Opening/Closing Routines, Supplies and Inventory, Equipment and Vendor Management

    8. (Included in full purchase)

      Lesson 4.6 Information Management: Filing Systems, Data Security and Backups

    9. (Included in full purchase)

      Lesson 4.7 Dental Office Equipment and Technology

    10. (Included in full purchase)

      Week 4 Case Studies

    11. (Included in full purchase)

      Week 4 Continuing Case: Brightview Family Dental

    12. (Included in full purchase)

      Week 4 Student Worksheet

    13. (Included in full purchase)

      Week 4 Knowledge Check

    1. (Included in full purchase)

      Video: Week 5 — Appointment Management and Scheduling for Production

    2. (Included in full purchase)

      Week 5 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 5.1 Scheduling Fundamentals

    4. (Included in full purchase)

      Lesson 5.2 Scheduling for Production: Block Scheduling and Pre-Blocking

    5. (Included in full purchase)

      Lesson 5.3 Cancellations, No-Shows and the Short-Call List

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      Lesson 5.4 The Morning Huddle and Daily Reports

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      Lesson 5.5 Presenting Treatment Plans and Financial Options

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      Week 5 Case Studies

    9. (Included in full purchase)

      Week 5 Continuing Case: Brightview Family Dental

    10. (Included in full purchase)

      Week 5 Student Worksheet

    11. (Included in full purchase)

      Week 5 Knowledge Check

    1. (Included in full purchase)

      Video: Week 6 — Dental Insurance: Verification, Claims and Predeterminations

    2. (Included in full purchase)

      Week 6 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 6.1 Dental Insurance Fundamentals

    4. (Included in full purchase)

      Lesson 6.2 Eligibility and Benefits Verification Workflow

    5. (Included in full purchase)

      Lesson 6.3 CDT Coding and the ADA Dental Claim Form

    6. (Included in full purchase)

      Lesson 6.4 Submitting Claims, Predeterminations and Attachments

    7. (Included in full purchase)

      Lesson 6.5 EOBs, Denials, Appeals and Insurance Aging

    8. (Included in full purchase)

      Week 6 Case Studies

    9. (Included in full purchase)

      Week 6 Continuing Case: Brightview Family Dental

    10. (Included in full purchase)

      Week 6 Student Worksheet

    11. (Included in full purchase)

      Week 6 Knowledge Check

    1. (Included in full purchase)

      Video: Week 7 — Billing, Collections, Accounts Receivable and Accounts Payable

    2. (Included in full purchase)

      Week 7 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 7.1 Fees, Financial Policies and Payment Options

    4. (Included in full purchase)

      Lesson 7.2 Posting Charges, Payments and Adjustments; the Day-End Close and Deposit Reconciliation

    5. (Included in full purchase)

      Lesson 7.3 Accounts Receivable, Statements and Collections

    6. (Included in full purchase)

      Lesson 7.4 Accounts Payable, Petty Cash, Payroll Basics and Embezzlement Prevention

    7. (Included in full purchase)

      Lesson 7.5 Financial Conversations with Patients

    8. (Included in full purchase)

      Week 7 Case Studies

    9. (Included in full purchase)

      Week 7 Continuing Case: Brightview Family Dental

    10. (Included in full purchase)

      Week 7 Student Worksheet

    11. (Included in full purchase)

      Week 7 Knowledge Check

    1. (Included in full purchase)

      Video: Week 8 — Practice Management Software and Career Launch

    2. (Included in full purchase)

      Week 8 Overview and Practice Bridge

    3. (Included in full purchase)

      Lesson 8.1 Navigating Practice Management Software

    4. (Included in full purchase)

      Lesson 8.2 Digital Workflows: E-Claims, Imaging Bridges, Patient Portals, Online Forms and Automated Reminders

    5. (Included in full purchase)

      Lesson 8.3 Practice Reports and Key Performance Indicators

    6. (Included in full purchase)

      Lesson 8.4 Landing Your First Front Desk Job

    7. (Included in full purchase)

      Lesson 8.5 Growing Your Career in Dental Administration

    8. (Included in full purchase)

      Lesson 8.6 Resume Skills Workshop

    9. (Included in full purchase)

      Week 8 Case Studies

    10. (Included in full purchase)

      Week 8 Continuing Case: Brightview Family Dental

    11. (Included in full purchase)

      Week 8 Student Worksheet

    12. (Included in full purchase)

      Week 8 Knowledge Check

    1. (Included in full purchase)

      How the Comprehensive Final Examination Works

    2. (Included in full purchase)

      Comprehensive Final Examination

What people are saying

Testimonials build trust — fast. Edit this section to show how your product is making a difference and help your audience purchase with confidence.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

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